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Nobody told you what good IT support actually looks like. Until now.

Why this matters

Most small business owners have no practical way to evaluate their IT provider. Not because they are not capable, but because nobody gave them a standard. Good IT support is proactive, documented, and specific. If your provider only shows up when something breaks, that is reactive support. It is not the same as managed IT. These questions tell the difference.

  • MFA blocks over 99% of account compromise attacks.

    One of the baselines any provider managing your accounts should have in place

    Source: Microsoft Security Research

  • Specifics, not assurances. A good provider gives you documentation, not just confirmation.

    What a trustworthy answer to a security question looks like

Helix Stax

Free Checklist for Hampton Roads Business Owners

10 Questions to Ask Your IT Provider (Before You Sign or Stay)

Find out in 10 minutes if your IT support is actually protecting your business.

What you get

  • 10 specific questions that reveal whether your IT provider is reactive or proactive
  • A plain-English explanation of what each question is testing and why it matters
  • Guidance on what a good answer sounds like so you can judge the response
  • A simple scoring guide to help you decide if you need a second opinion
  • A free offer to run all 10 against your actual setup with no obligation

Preview

  • Is multi-factor authentication enforced across all our accounts and systems?
  • When did you last test our backups by actually restoring data from them?
  • What is your actual response time when we have a critical problem, and is that in our contract?
  • If our office burned down tonight, what would it take to get us back to work tomorrow?
  • What do you send us each month, and what does it actually show?
  • If we decide to leave, what happens to our data, our accounts, and our systems?

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